Account Manager Service
Lucky Light - Providing Excellent Customer Service
We know that excellent customer service is the cornerstone of customer satisfaction and long-term cooperation.
Whether you are a first-time buyer of our LED dance floor products or a long-term customer, our customer service team will do its best to provide you with comprehensive support and assistance.
The following is the customer service we provide for you:
1. Consulting Services
- Product consultation: Our professional team will provide you with detailed product information and parameters to help you make the best choice.
- Application suggestions: Based on your specific needs and scenarios, we will provide you with personalized product application suggestions.
2. Personalized service
- Product Demonstration: Provide product demonstration and sample services, and support on-site real-time shooting.
- Quotation and Contract: Provide detailed quotation and contract to ensure the transaction process is transparent and fair, including various types of compliance documents.
3. Installation and technical
- Installation guide: YouTube has recorded complete installation manuals and video tutorials to ensure that you can successfully install our products.
- Technical service: After purchase, we will arrange special technology to connect with your subsequent product installation, including product operation, maintenance and troubleshooting services.
4. Maintenance and Warranty
- Warranty service: We provide a 2-year warranty service for all products to ensure the normal use of the product during the warranty period.
- Repair and maintenance: Provide product repair and maintenance guidance, including replacement of parts and software updates, to ensure the long-term stable operation of your equipment.
5.Customer feedback
- Comments and suggestions: We value the opinions and suggestions of every customer and continuously improve our products and services.
- Satisfaction survey: Through regular customer satisfaction surveys, we understand customer needs and ensure that our services continue to meet your expectations.
6. Contact Information
- Customer Service: We will assign a dedicated account manager to each customer to solve your problems 1-1 and ensure that you get the best experience when using Luck Light products.
- Contact: You can contact us via email, WhatsApp, website online chat, and phone.
Lucky Light Customer Service Team
We have a professional and international customer service team that can help you fully understand the specific application, usage, installation guidance, and maintenance process of LED dance floors. The following are common FAQs that can help you get more information.
What problems does Lucky Light help me solve?
We can help you with the entire process from product selection to installation, including customized demand analysis, technical consultation, installation guidance, after-sales service and maintenance support. No matter what problems you encounter at any stage, our team of experts will provide you with professional solutions.
Why do you need account manager services?
The Account Manager service is designed to ensure your project runs smoothly and you receive personalized support.
Your Account Manager will serve as a bridge between you and our design, production and installation teams, ensuring all requirements are accurately understood and implemented.
Whether to support real-life shooting products
Yes, we support real-life shooting of product demonstrations. We can install and demonstrate the LED dance floor according to your needs, and shoot the whole process to help you understand the product effect more intuitively.
Our communication and working time
Our team is usually available from 9:00 am to 9:00 pm (local time) Monday to Saturday. For the convenience of our global customers, we can also arrange specific times for communication and work. If you have special time requirements, please communicate with your account manager in advance and we will do our best to accommodate your schedule.
Can we communicate by phone?
sure! We place great value on direct communication with our clients. You can always contact our account manager by phone to discuss your project needs, technical questions or other concerns. Our goal is to ensure that all of your questions are answered promptly through fast and direct communication.
Do you communicate in English?
Yes, our team supports English communication. Our account managers all have good English communication skills and can provide barrier-free services to international customers. No matter which country you are from, we will do our best to ensure smooth communication and professional service.